Privacy Policy

1. Introduction

TerrainIntel LLC, a North Carolina limited liability company doing business as “TerrainIntel Distro” (“TerrainIntel,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect information when you visit www.terraininteldistro.com and any related subdomains (collectively, the “Site”), or when you interact with us offline (for example, as a client, prospective customer, or at a smart market location).

By using the Site or providing us with your personal information, you acknowledge the practices described in this Policy. This Policy supplements, and should be read together with, our Cookie Statement and Terms of Use.

2. Information We Collect

We collect information in three ways: (1) information you provide directly, (2) information collected automatically through the Site, and (3) information collected through our smart market systems.

2.1 Information You Provide

When you contact us or request services, you may provide:

• Name and contact details (name, email address, phone number, business or mailing address).
• Company or organization name and job title.
• Information about your facility, service needs, or smart market requirements.
• Messages, inquiries, or file attachments you submit via email or contact forms.

2.2 Information Collected Automatically

We and our service providers use cookies and similar technologies to collect certain information automatically when you visit the Site, including:

• IP address and general geographic location (city or region level).
• Device type, operating system, and browser type and version.
• Pages viewed, links clicked, and time spent on the Site.
• Date, time, and duration of visits.
• Core Web Vitals and page performance metrics.

We use the following analytics providers:

• Google Analytics 4 (Google LLC) — aggregated site usage analytics.
• Vercel Analytics and Speed Insights (Vercel, Inc.) — server-side performance monitoring.

2.3 Information from Smart Markets

Our smart market equipment records transaction data (items purchased, payment method, timestamp, location, and machine identifier) to support inventory management, pricing, fraud detection, and service improvement. Unless you identify yourself, transaction data is not linked to individual names. Payment card information is processed by PCI-compliant third-party payment processors and is not stored on our systems.

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government ID numbers, financial account numbers, precise geolocation, biometric identifiers, or information about race, ethnicity, religion, political opinions, health, or sexual orientation.

3. How We Use Information

• Provide and improve services: process inquiries, schedule site assessments, install and service equipment, manage inventory, and improve our Site.
• Communications: respond to your requests, send administrative information, and communicate about services and updates.
• Analytics and operations: analyze Site usage, maintain internal records, and conduct business planning.
• Security and compliance: protect our rights and property, detect and prevent fraud, enforce our Terms of Use, and comply with applicable laws.
• Legal obligations: fulfill contractual obligations and respond to valid legal requests.

4. Cookies and Similar Technologies

The Site uses cookies and similar technologies to enable essential functionality, measure performance, and understand how the Site is used. We do not currently use advertising or cross-site tracking cookies. Full detail is in our Cookie Statement.

5. How We Share Information

We may share your information with:

• Service providers: trusted vendors who assist us in operating the Site, providing services, and performing business functions. We contractually require these vendors to handle personal information consistent with this Policy.
• Professional advisors: our lawyers, accountants, insurers, and auditors, as necessary in the course of business.
• Legal and regulatory authorities: to comply with legal obligations, respond to lawful requests, or protect our rights or the rights of others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell personal information for monetary consideration.

6. Data Retention

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccuracies in your personal information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Request portability of your personal information.
• Appeal a decision we make in response to a rights request.

To exercise any of these rights, contact us at privacy@terraininteldistro.com or at the address in Section 13. We will respond within the timeframe required by applicable law (generally 45 days).

8. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”). TerrainIntel does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA.

To exercise CCPA rights, email privacy@terraininteldistro.com or call 321-203-6772. We will verify your identity before responding.

9. Security and Breach Notification

We implement technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, disclosure, or misuse. These measures include HTTPS encryption in transit, access controls, least-privilege data handling, and secure hosting with reputable providers.

Breach notification. If we determine that a security breach has occurred involving the unencrypted personal information of North Carolina residents, we will notify affected individuals and the North Carolina Attorney General’s Consumer Protection Division without unreasonable delay, in accordance with the North Carolina Identity Theft Protection Act (N.C.G.S. § 75-61 et seq.).

10. Children’s Privacy

The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us at privacy@terraininteldistro.com and we will promptly delete it.

11. International Users

The Site is operated from the United States and is intended for users located in the United States, primarily North Carolina and the surrounding region. If you access the Site from outside the United States, you acknowledge that your information will be transferred to, stored in, and processed in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The “Last updated” date at the top of this Policy indicates when it was most recently revised. For material changes, we will provide advance notice through a banner on the Site or other reasonable means.

13. Contact Us