Privacy Policy

1. Introduction

Terrain Intel Distro, LLC ("Terrain Intel," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit terraininteldistro.com and any related subdomains (collectively, the "Site"), or when you interact with us offline (for example, as a client or prospective customer). By using the Site or providing us with your personal information, you consent to the practices described in this Policy.

2. Information We Collect

We collect information in three ways: (1) information you provide directly, (2) information collected automatically, and (3) information collected through our smart market systems.

2.1 Information You Provide

When you contact us or request services, you may provide personal information such as:

• Name and contact details (e.g., name, email address, phone number, business address).
• Company or organization name and job title.
• Information about your facility, service needs, or market requirements.
• Messages or inquiries you send via email or contact forms.

2.2 Information Collected Automatically

Like many websites, we and our service providers use cookies, web beacons, log files, and similar technologies to collect certain information automatically when you visit the Site. This information may include:

• IP address and general geographic location.
• Device type, operating system, and browser type.
• Referring and exit pages.
• Pages viewed, links clicked, and time spent on the Site.
• Date and time of visits and other usage statistics.

2.3 Information from Smart Markets

Our smart market kiosks record transaction data (e.g., items purchased, payment method, date and time, location, and machine ID). This data is used to track inventory, manage pricing, detect fraud, and provide customer support. Unless you identify yourself (such as by creating an account or contacting us), we do not link transaction data directly to individual names.

3. How We Use Information

We use the information we collect for the following purposes:

• Provide and improve services: to process inquiries, schedule site visits, install and service equipment, manage inventory, and improve the performance of our machines and Site.
• Communications: to respond to your requests, send administrative information, and communicate about services, promotions, and updates.
• Analytics and operations: to analyze Site usage, maintain internal records, and conduct business planning and forecasting.
• Security and compliance: to protect our rights, customers, and property; detect and prevent fraud; and comply with applicable laws and regulations, including sales tax obligations and data breach notification requirements.
• Legal obligations: to fulfill contractual obligations and enforce our Terms of Use. If the proposed NC Personal Data Privacy Act or similar legislation takes effect, we will honor consumer rights to access, correct, and opt out of data processing.

4. Legal Basis and Your Rights

Depending on your location, we process personal data on one or more of the following bases: your consent, our legitimate interests (e.g., providing services and marketing), the performance of a contract, or compliance with legal obligations. Under North Carolina and other applicable laws, you may have rights to:

• Confirm whether we process your personal data and access your data.
• Correct inaccuracies in your data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of processing for targeted advertising or the sale of personal data.

5. Disclosure of Information

We may disclose your information:

• To service providers and partners: We share personal information with trusted vendors who assist us in operating the Site, providing services (e.g., installation, maintenance, payment processing), hosting data, and performing analytics.
• For legal purposes: We may disclose information to law enforcement or regulatory authorities to comply with legal obligations, such as sales tax collection, breach notification, or to respond to lawful requests.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not sell personal data to third parties.

6. Security and Breach Notification

We implement technical, administrative, and physical measures designed to protect personal information from unauthorized access, loss, or misuse. However, no security measure is perfect. If we determine that a data breach has occurred involving your personal information, we will notify you and the North Carolina Attorney General's Consumer Protection Division without unreasonable delay and provide the details required by the Identity Theft Protection Act.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: